Shipping policy

SHIPPING POLICY

Processing & Dispatch

Orders are carefully prepared and may be dispatched from one of the following locations:

• Our main production facility
• A partner manufacturing facility
• A partner seller's warehouse

This allows us to source the finest lab-grown diamonds and deliver them to you wherever you are. The dispatch origin will not affect the quality, certification, or packaging of your order.

Delivery Times

Estimated delivery times are provided at checkout and vary by destination. Please note that once your order has been handed to the postal or courier service, delivery timelines are subject to factors outside our control, including customs processing, postal service delays, and local logistics. Brill&Aura is not responsible for delays caused by third-party carriers or postal services.

Tracked & Insured Shipping

All orders are shipped with full tracking and insurance to protect your purchase during transit. You will receive a tracking number once your order has been dispatched.

International Orders

For international deliveries, customs duties and import taxes may apply depending on your country. These charges are the responsibility of the buyer.

Questions?

If your order is delayed or you have not received your tracking information, please contact us at [your email].